Actiprocess Consulting Services
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Maintenance services

sap consulting and erp consultingFor ActiProcess’s smartPROCESS Suite we provide maintenance services as part of our Annual Maintenance contract. Under this contract we provide level based product maintenance support and an Annual Technical support through which we release all version updates to our customers.

The Services are offered in three levels
Level 1
Gold Service: in this level the customer is provided with a process expert in his premises who works as a resident consultant and is backed by a team from the Acti Process Global R&D Centre
Level 2
Silver: The customer is provided with 24X7 remote customer services with a dedicated customer support number to address his concerns. A Process consultant is assigned to the customer who also provides onsite support for a stipulated no. of visits.
Level 3
Bronze: The customer is provided with remote customer services during the office hours with a dedicated customer support number to address his concerns.
ActiProcess support team has in-depth knowledge on ActiProcess solutions and technology. Our customer support professionals provide you with: 

  • ActiProcess business solutions and technology maintenance
  • SAP workflow maintenance
  • SAP Content server maintenance
  • Regular SAP FI maintenance activities apart from period and year-end end closures

Additionally, our customer support also provides:

  • Up-to-date service and installation information on new releases
  • Coaching you on getting the most out of ActiProcess technology
  • Answers to questions on current software versions

 

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